THANK YOU FOR SUPPORTING OUR MANUFACTURING. WE HOPE YOU ENJOY YOUR DYNAMIC WOODS PRODUCT AS MUCH AS WE ENJOYED MAKING IT FOR YOU!
Product Specific Details:
- Customized Products: If you have custom built or added engravings/applications to a stock product it is NOT ELIGIBLE for cancellation, return, nor exchange.
- Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
- Purchases from 3rd Party Vendors: If your Dynamic Woods product was purchased through a 3rd party retailer, our 30-day warranty does not apply. All returns and exchanges must be made through the retailer you originally purchased your product from.
How to Return or Exchange:
- Download our Return & Exchange form, fill it out and include it with your return shipment back to us.
- If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
- We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
Returns & Exchanges Mailing Address:
Dynamic Woods, LLC
Chemin du Vieux Reservoir 5
1116 Сottens Switzerland
Please be aware that International orders may require you to pay import taxes upon receipt. Dynamic Woods is not responsible for paying any additional customs fees or taxes.
Dynamic Woods warrants its products for ONE YEAR against defects in workmanship or materials.
The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets or other damages. If we replace a product for you, the replacement assumes the remaining warranty of the original product.
We believe in our products and empathize that accidents happen. That’s why we have a CRASH REPLACEMENT program that offers you a 50% discount on replacing your crunched Dynamic Woods while you place a new order.
QUESTIONS & CONCERNS
For questions, and before you ship anything back to the Dynamic Woods company, please contact Customer Support at: firstname.lastname@example.org
Please note that colors and look of any of our products may differ from the pictures or illustrations in it’s User’s Manual, packaging, website etc.